Refund & Cancellation Policy

Refund and billing requests are handled through ClipKaro customer care. Consumer grievances may also be escalated to the Grievance Officer.

• Mini Pass costs ₹59 as a one-time purchase. It is valid for 30 days and never auto-renews.
• A Mini Pass is generally eligible for a voluntary refund when requested within 7 days of purchase and no Karo Minutes have been processed and no paid Short has been exported from that pass.
• Once processing or export entitlement has been consumed, the digital service has begun and the purchase is ordinarily non-refundable, except where applicable law requires otherwise or ClipKaro confirms a billing/service failure.

• Creator, Growth, Pro and Agency renew monthly until you cancel or change the subscription.
• You can schedule cancellation from Plans & billing. There is no ClipKaro cancellation fee. Your existing paid access continues until the end of the current billing cycle.
• Cancelling normally stops the next renewal; it does not automatically refund an already-started billing cycle.
• A first subscription charge or unintended renewal may be reviewed for a voluntary refund if you contact us within 7 days and no Karo Minutes or paid exports were used in that charged period.
• Upgrades can be charged on a prorated basis by Razorpay. Downgrades normally take effect at the next billing cycle.

We will investigate duplicate charges, a payment that succeeded but did not produce the purchased entitlement, an incorrect amount, provider-confirmed payment failure, or a material ClipKaro service failure that prevented delivery of the paid digital service. Depending on the facts, we may restore the entitlement, correct the charge or issue a full/partial refund.

• Karo Minutes or paid exports already consumed, except where a proven ClipKaro failure caused the consumption without delivering the service.
• A change of mind after meaningful use of the digital service.
• Loss caused by a third-party social platform rejecting, limiting or removing an exported Short.
• Accounts suspended for serious fraud, security abuse, illegal content or repeated policy violations, subject to non-waivable legal rights.
• Payment-provider or bank delays where ClipKaro has not actually received a settled charge.

Contact customer care using the details above and include the account email, plan, approximate payment date, Razorpay/payment reference if available, and a short explanation. Never send your card number, UPI PIN, OTP or banking password.

Support and billing questions are normally acknowledged within 48 hours. Consumer grievances are targeted for resolution within one month, subject to the information and payment-provider investigation needed.

Approved refunds are returned through the original payment route where reasonably possible. Once ClipKaro initiates a refund, final credit timing is controlled by Razorpay, your bank, card network or UPI provider and can take additional business days.

This policy is a voluntary commercial policy in addition to rights available under applicable Indian consumer and payment law. Nothing here removes a refund, reversal, charge-dispute or other remedy that the law requires in your circumstances.